Store Policies | سياسات المتجر

Cancellation of Orders
1. By Fatma's team usually calls the customers to ask confirmation of the orders before the deliveries.
2. By Fatma's team takes the customers location, house number, preferred date and time of the deliveries.

3. Customers who would like to cancel their orders must call to the By Fatma's team before the agreed time of the deliveries to avoid handling the orders to the delivery service.

4. If the customers cancel their orders after they see the products, the customers will pay only the delivery charge to the delivery service. The delivery service will take back the orders as it was cancelled then.

Return and Exchange Only

1. Products can be replace within 48 hours from the date of Purchase. No Refund.

2. Products that are eligible for replaced must be unused and in the same condition when you received and must be in the original packaging.

3. Receipt must be presented when exchanging the items.