Store Policies | سياسات المتجر
Cancellation of Orders
- By Fatma's team usually calls the customers to ask for confirmation of the order before delivery.
- By Fatma's team takes the customer's location, house number, preferred date and time of delivery.
- Customers who would like to cancel their orders must call By Fatma's team before the agreed time of delivery to avoid handling the orders with the delivery service.
- If customers cancel their order after they see the products, the customers will pay only the delivery charge to the delivery service. The delivery service will take back the orders as it was canceled.
Return and Exchange Only
- Products can be replaced within 48 horse from the date of purchase. No refunds.
- Products that are eligible for replacement must be unused, in the same condition as when received, and must be in the original packaging.
- Receipt must be presented when exchanging the items.